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Dale Carnegie Training partners with companies and organisations of all sizes to produce measurable business results

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Royal Liverpool and Broadgreen University Hospitals NHS Trust
The Challenge :
 
In the spirit of the NHS
Transformation to enable the
Matrons to implement and
execute Trust strategy and doing
this in the spirit of the Lord
Darzi report of Delivering
Quality Care for all. It was felt
that improved leadership for the
Matrons would support them in
this challenging role.
 
The Solution :
 
Once Dale Carnegie became the
preferred supplier, there were 3
stages to the project. First was
to understand the needs of each
matron and how things needed
to be different in their role,
second was to customise Master
classes that would deliver the
result, next was to deliver
inspirational sessions to make
the transformation happen.
Finally to evaluate and follow up
to ensure the transformation had
taken place.
 
The Results :
 
We now have a group of
Matrons who feel empowered to
make decisions that will benefit
patients and staff and through a
re-launch of their role and a
change of uniforms we now also
have a team that is highly visible.
The Matrons are clear about
their role and the expectations
placed upon them and both as a
team and as individuals we feel
confident in their abilities to
meet those expectations.
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Curriculum Areas

The competencies taught through our iMAP process are delivered through six different curriculum areas. Select your area of interest below to learn more.
Team Member Engagement Leadership Development Sales
Effectiveness
Customer
Service
Presentation Effectiveness Process
Improvement

Talent Management

IT Professionals

Succession Planning

Employee Engagement

 

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